EntroPayIn the world of online payments, being able to instantly translate a received balance into a virtual debit card is one of the hottest features customers are looking for. EntroPay has teamed up with Visa and MasterCard to make both virtual and physical debit cards a reality in the online payments space.

Website Interface

EntroPay recently deployed a slightly updated website that has greatly simplified the user experience. Because the website is more about transferring money and using balances for purchases, the interface readily offers virtual debit card information, along with account balances, neatly tucking away user preferences in a secondary tab. This ease of use makes EntroPay a strong option for users new to online payments.

Deposit and Withdrawal Options

EntroPay uses a virtual Visa debit card, or a physical MasterCard debit card, that can be funded via bank transfer or payments from an existing credit or debt card. Payments can be requested from, and sent by, other users of the service.

The fees charged by EntroPay include the following:

Load an EntroPay card from an existing credit card: 4.95% of the load amount
Receive money from a merchant for use with EntroPay: 1.95% of the balance
Transfer between EntroPay accounts: $0.20 / £0.10 / €0.15
Currency exchange charge for international purchases: 2% of purchase amount
Make purchases with the EntroPay card: Free
Withdraw a balance to a personal credit or debt card: $ 6 / £ 3 / € 4.50
Destroy an existing card in favor of a new one: Free

Transfers between customers are instantaneous, while transfers between EntroPay and a bank account, credit card, or debit card, can take anywhere from three to five business days.

Security and Privacy

EntroPay, like many online payment processors, is part of the Norton Secured program operated by VeriSign. The company is the leading source of online encryption services, and its Norton Secured program ensures that customer data is secure during transmission and delivery.

Like every reputable payment processor, EntroPay adheres to a strict privacy policy and explicitly states that it does not distribute or sell its customers' information -- including personal and financial details, as well as details about customer transactions.

Online Gambling

EntroPay functions as a virtual Visa debit card, and that means it can be used to fund traditional online casinos in countries where those activities are not prohibited. In countries like the United States, however, this activity is considered illegal and can be punished by federal authorities. EntroPay does not regulate U.S.-based casino activity as heavily as some other payment processors, but using the card for international gambling is prohibited for its U.S. users in the company's terms and services agreement.


The Financial Services Authority of the United Kingdom is responsible for regulating EntroPay; it has been qualified as a reputable online payment service under the Payment Service Regulations of 2009. EntroPay is part of Ixaris Systems Ltd., a public financial services company based in Malta.


Support at EntroPay is offered through a variety of outlets. The company operates an email address for direct contact, and it promises to reach customers about their inquiries within 24 hours of the email having been sent to the company. A postal address is also provided for more official means of communication. A FAQ section is operated for users new to the service, and it's very easy to recover lost information via the website's automated processes. Virtual debit card PINs can even be reset using the website, rather than contacting the company directly.

For what it's worth, EntroPay maintains no telephone contact for customer support. That may be a sticking point for some customers, but the online tools are robust enough to make telephone support unneeded in most cases.

Customer Service

The commitment to customer service at EntroPay is relatively excellent, with a 24-hour response time for customer inquiries sent to the company's support email address. In addition, customers have the ability to contact the company by postal mail, though that address is likely international for many customers. The company is based in Malta and, as such, its contact information for those seeking its physical address is as follows:

EntroPay Enquiries
48, Sir Augustus Bartolo Str.
Ta Xbiex XBX1099

Further contact information can be found at https://www.entropay.com/contact-us
The company's support tools are located at https://www.entropay.com/support