NetellerNeteller is one of a number of popular online payment services that allow users to receive and send payments through secure web transactions. Other companies that provide the same type of service include PayPal and Moneybookers.

Additionally, Neteller offers users prepaid cards used for offline shopping as a convenient option to carrying cash.

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Interface


Neteller uses a well-designed interface that is user-friendly and highly intuitive. The pages have plenty of whitespace inserted so that the user can easily find what they are looking for.

The navigation is simple and well placed and the graphic presentation is attractive and helpful. The icons allow the user to learn quickly how to use the service and the instructions format permits quick scanning.

Deposit and withdrawal options


Neteller provides users with a selection of deposit options to include:

• Visa credit and debit cards
• Visa Electron
• MasterCard credit and debit cards
• iDeal debit card
• Maestro
• Local bank deposit
• Ukash
• International bank transfers

The money withdrawal options include:

• Bank transfer
• Mail or courier check
• Net+ Prepaid Card
• Member wire transfer

To make payments, users sign up for an online payment account and then transfer funds into their eWallet. Once funds are available in eWallet, customers can deposit money at sites that accept Neteller payment.

For withdrawing cash, users again must have an online payment account. After signing into their account, they select “NETeller” as their withdrawal option. Once the money transfers to their account, they can access it immediately.

Security and privacy


Neteller uses industry standard security, privacy protection and fraud protection measures to safeguard customer accounts. The site does not pass on account information to third parties including merchant websites.

The site uses SecureCode 3-D Secure to verify online credit card payments using a unique user PIN for each transaction. Data protection measures include 128-bit encryption using the SSL protocol and real-time transaction monitoring to prevent fraud.

Online gambling


As PayPal does not allow transfers to online gambling websites, many gamblers turn to services like Neteller and MoneyBrokers instead.

Neteller once had a flourishing business offering gambling transfers for U.S. residents; however, they had to withdraw from the U.S. market in 2007. Additionally, customers in Canada, Hong Kong, Israel and Macau cannot transfer Neteller funds to online gambling sites.

Costs of deposits and withdrawal


Costs for money transfers can vary widely depending on the method used for deposit or withdrawal. Free deposit services include:

• Local bank deposit
• International bank transfer
• ideal
• Giropay
• Euteller

Paid deposit options include:

• MasterCard – 1.75-4.95%
• Maestro Debit Card – Free-4.95%
• Visa Credit Card -- 1.75-4.95%
• Visa Electron -- 1.75-4.95%

For withdrawals, merchant sites and money transfers are free of charge. Other options, with the price in Euros, include:

• Bank draft -- 7.5 EUR - 25 EUR
• Bank transfer -- 7.5 EUR
• Check -- 7.5 EUR
• Member Wire – 10.5 EUR
• Net+ Prepaid MasterCard – Free-4 EUR

For all transactions that require a currency transaction, Neteller charges 2.95% to the average daily interbank market rate.

Regulation


Neteller is a property of Optimal Payments Plc (Company no.109535C), authorized by the Financial Services Authority of the United Kingdom under the Electronic Money Regulations 2011 (900015). Neteller must hold more than 100 percent of customers’ account balances in trust accounts.

Optimal Payments Plc is an international group of payments and financial services companies, and is listed on the London Stock Exchange’s AIM market (ticker: OPAY).

Support


Neteller offers customer supporter via phone and email on a 24/7 basis. Some of the support phone numbers charge long distance rates.

The website also has a FAQ Help Center that allows users to find answers independently. The FAQ structure is easy to use and intuitive. Neteller has a blog and social media pages. The Twitter account provides regular real-time updates and answers for user questions.

Customer service


Neteller responds quickly to customer support requests and the customer service quality is excellent in general. Company representatives are courteous and knowledgeable. Customers can often get responses to Twitter and email support requests within hours.

The corporate headquarters address is:

Optimal Payments Plc
Audax House, Finch Road
Douglas, IM1 2PT, Isle of Man

The URL for the customer support page is: http://www.neteller.com/support/.
For customer complaints, the URL is: http://www.neteller.com/support/.

 

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